Privacy Policy

Effective Date: 1 January 2024

At Tashkaya (“we”, “us”, “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or make a purchase from www.tashkaya.com (the “Website”).

By accessing or using our Website, you consent to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using the Website.

1. Information We Collect

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect certain personal information, including your name, billing address, shipping address, payment information (credit card details), email address, and phone number.
  • Device Information: We automatically collect information about your device when you visit the Website, including your web browser, IP address, time zone, and cookies installed on your device. We also track information about how you interact with the Website.
  • Order Information: When you place an order through the Website, we collect information necessary to process and fulfill your order, such as shipping and payment details.
  • Cookies: We use cookies to enhance your experience on our Website. Cookies are small data files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the Website.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To process and fulfill your orders, including managing payment, shipping, and returns.
  • Communication: To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
  • Marketing: To send you marketing materials, promotions, and updates about new products or services (only if you have opted-in to receive such communications).
  • Website Improvement: To improve our Website and customer experience by analyzing user behavior, preferences, and interactions with the site.
  • Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We may share your personal information in the following cases:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders and deliver products.
  • Business Transfers: In the event of a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a court order, subpoena, or governmental request.

4. Security

We take the security of your personal information seriously and use reasonable precautions to protect it from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user in South Africa, you have the following rights under the Protection of Personal Information Act (POPIA):

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct or update inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
  • Objection: You may object to the processing of your personal information in certain cases.

To exercise any of these rights, please contact us at natasha@tashkaya.com.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely dispose of it.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the Website following any such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Tashkaya
Email: natasha@tashkaya.com
Website: www.tashkaya.com

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.